The short version
Estero Express Plumbing runs a call-based website. There are no sign-up forms, no accounts and no online checkout. If you want help, you call. This policy explains what happens to information when you visit the site or phone our dispatch line.
We write this in plain language and keep it modest. It describes how the site works today. It is not legal advice, and it does not promise more than a small static website can deliver.
Information you give us by phone
When you call (239) 522-0887, dispatch may ask for your name, the service address, a callback number and a description of the problem. We use that to schedule a visit, send a plumber and follow up on the job.
Calls may be recorded or monitored for quality and training. You will hear a notice if recording applies, and you may end the call or tell us you do not agree. We do not sell call details.
What dispatch may ask you
- Your name and a callback number.
- The address of the property where work is needed.
- A description of the problem and when it started.
- Whether you rent or own, and who can give access.
- Details such as heater brand, age or fixture type.
What the website itself collects
This site is a set of static pages. It does not ask you to log in, and it does not contain contact forms. Our hosting provider and network infrastructure may keep standard server logs, such as the IP address, browser type and pages requested. These logs help keep the site secure and working.
Third-party content on our pages
Two kinds of outside content load when you open pages. Fonts are served from Google Fonts. Maps showing our address and service area are embedded from Google Maps. When your browser requests them, those providers can receive technical details such as your IP address. Their handling is covered by their own privacy policies.
Phone links and texts
Tapping the phone number on a mobile device opens your phone app and places a call. Your carrier handles that call under its own terms. If you send a text or email to the contact address, we use it only to reply. Please do not send urgent emergencies by email, because the phone is faster.
Keeping and correcting information
We keep job records for as long as business, legal and accounting needs require. If you want a record corrected or removed, contact us and tell us what you want changed. Some records may need to stay in place for legal reasons. Rules differ depending on where you live, and we will tell you what we can do.
Children and changes to this page
This site is meant for adults who own, rent or manage property. We do not knowingly collect information from children. We may update this page as the site changes, and the newest version stays on this URL. Questions? Visit our contact page or call the office. Our service details are on the services page.
Questions about privacy? Call and a person will answer.
Call (239) 522-0887Privacy questions
No. This is a call-only site. You reach us by phone.
Calls may be recorded or monitored for quality and training. You will hear a notice, and you can tell us if you do not agree.
No. We use it to schedule and complete your job and to meet legal and business duties.
Fonts make the pages readable, and the map shows our address and service area. Google receives technical details when they load.
Call (239) 522-0887 or use the contact page, and tell us what you would like to know or change.
Still deciding? Call (239) 522-0887 any hour and talk it through.